$6.95 Flat Rate Regular Shipping - FREE Regular Shipping on orders over $150.00
Destinations & Postage
We only Ship to Australian addresses - NO Exceptions
D4DOGZ uses Eparcel through Australia Post which is traceable, in checkout you can choose either regular Shipping or Express on occasions depending on your location we may use express post satchels which are also traceable, if you are local to 2640 postcode we may choose a local courier for your delivery.
Regular Shipping Australia Wide - Flat rate of $6.95 Inc GST. Orders over $150.00 are freight free
Express Shipping Australia Wide - Flat rate $9.95 inc gst.
Please note to avoid delays and further unnecessary costs to you please choose the correct freight option for your address
If your parcel is being delivered to a business address please add business name, otherwise Australia Post may return item back to us
Parcel returned to us with 'Return to Sender' due to you the Buyer entering incorrect details as the shipping address will not be returned without further postage costs paid by you, we also get charged a $10 fee from Australia post as of September 2015 and this charge will also be passed on. In the event that you decide to cancel your order if it is returned to sender then the original postage charge and the fee to return to us will be deducted from the refund. So please ensure the correct address is entered including Business name, House number/Property number and unit number, this also applies to any RTS (Return to Sender) parcels, a $10 fee will be deducted (as Australia Post Charge for us for this) from any refunds given.
D4DOGZ web site only displays the items we have in stock, including stock levels.
Payment types accepted
We accept Australian Visa’s and MasterCard’s which can be either entered into our Secure payment screen, you can also choose to phone us with that information.
D4DOGZ provides a secure environment for the transfer of your confidential data from your browser to our financial institution using the latest encryption technology from eWay.
We also will accept Direct Deposits into our Bank Account.
Credit cards are cleared instantly, Direct Deposits need to be received and Cleared prior to goods being despatched.
Please Note: Any payments being made by direct deposit must be paid within 2 days.
Receiving your Order
Most orders will leave our warehouse on the day of the order if placed prior to 12 noon.
Our system allows you to receive an e-mail once your order is complete so you know it has been received by us, and if you need to make an adjustment please contact us.
We also send an e-mail to you once it has been shipped so you know your Parcel is on it’s way.
Delivery depending on your location will be from the next day up to 10 days ( excepting in remote areas), Most orders are received on average 2 days.
Peak times such as xmas may incur a slight delay, so please order allowing time for this.
For orders we ship via Australia Post
A delivery Address where someone is present during working hours is preferred such as a work address.
Please indicate in the comments section the best place for your parcel to be left, for example front door, letter box, in garage, at reception etc, if no instructions are made then Australia Post should leave a card for your parcel to be collected at post office.
Please note: D4DOGZ accepts no responsibility if you choose to have your parcel left at your property and it is stolen or damaged.
Parcels cannot be re-delivered to your address if you are not there, without our consent and will incur an additional re-delivery charge.
Please make sure your address details are correct as incorrect details will result in extended delivery times and additional cost to you.
Please contact us if you have any questions
Permission to Return and to Receive Credit
We will accept return of merchandise ONLY IF IN SALEABLE CONDITION, and in same condition as we sent and no pet hair, and notification is within 7 days of receipt .We will Issue a refund to the same method in which you paid for your order in Aus dollars, for the item returned only not freight costs.
For unwanted merchandise the cost of return shipping shall be the responsibility of the customer.
All exchanges must be pre-approved prior to sending back and accompanied with a self addressed prepaid satchel for the replacement, any money owed by you will need to be paid prior to shipment, any refund due by us will be given prior to shipment also.
Products sent back without our prior knowledge and without a prepaid satchel enclosed for the return of an item, will automatically be refunded.
All Returns must be approved prior to return.
When your item is returned to our delivery address the tracking information may say Delivered, when in fact it is not this is because it is sitting in our Post Box awaiting collection from us, this is Australia Post's process letting you know that it is delivered, when in fact it may not be actually received by us.
If your order qualifed for FREE Shipping, a restocking fee of our shipping cost (ex GST) will be deducted from your refund.
Damaged or Incorrect Merchandise
We will, upon your request, replace any merchandise that is received in damaged condition or as a result of a picking error. No material will be accepted or replacements issued without prior approval to return such merchandise. Filing of claims will be our responsibility.
Please note all products are checked prior to packaging and are Packaged securely for your peace of mind.
Please contact us should you have any questions