Answers to some of our Clients common questions
Where does D4DOGZ Ship to?
We only ship within Australia - We do not Ship outside of Australia.
How secure is the D4DOGZ website
You will notice that all our URL's begin with https:// (rather than just http://), this confirms that our entire site is secure (every page not just the checkout like most ecommerce stores). The padlock to the left of the URL also indicates that our website has been verified and it is encrypted, you can click on this and read the details of our certificate.
D4DOGZ has a dedicated IT Manager to manage Network Security, this person is responsible for maintaining our Firewall, anti-Virus, Anti-Spy ware and Spam filter programs as well as our Daily Backup Procedures.
We use eWay as one of our Payment gateway for online transactions, they provide the most secure platform available in today's Market, and your Payment information is sent using the latest encryption technology from your Browser to our financial Institution, not through us.
With eWay we are unable to charge more to your card but we are able to give refunds in part or full, if the need arises.
How much is Shipping Flat Rate Regular trackable Shipping is $6.95
D4DOGZ uses the eparcel system through Australia Post
You may choose a street address or PO Box
Pick-up is not available
Flat rate of $6.95 for parcels, free shipping if you spend $150.00 on products.
We choose to use Eparcel through Australia Post, you will receive an e-mail from Aus Post where you can track your parcel a signature will also be required unless you choose to advice us it is safe to leave - please let us know in the comments section of your order (Please Note that if you do choose to have your parcel left in a safe place we will accept no responsibility for lost/stolen parcels, only you will know your area we don't), otherwise a card should be left and your parcel will be taken back to the post office for collection. Express Shipping
Flat rate of $9.95 for parcels
We will ship via Eparcel express or Express post satchel shipping through Australia Post
As with regular shipping you may choose to have your parcel left in a safe place please just let us know.
Where will my Parcel be delivered to? If you have given us a street address.
If you are not home at the time of delivery and you have not given us instructions to leave at a safe place i.e. front door, then a card will be left either at/under your front door or in your mail box. Occasionally these cards are not left so please check at your Post Office for any parcels. If you have given us a PO Box address.
If your parcel is small enough it will be placed in your post box, if too large then a card should be left for you to collect inside the post Office.
If your address is a business please check at reception for the parcel or a card.
How can I order
You can use our secure website to place your order, simply add items to your cart, and when you have finished shopping, go to cart and complete your details, choose your shipping method and make your payment.
If you prefer you may either call or e-mail us with the items you would like and we can process your order for you
Which payments are accepted
We accept Visa and Master card via eWay, PayPal, ZipPay, Afterpay, and we also accept Credit Card payment over the phone. Orders where you choose to phone in your credit card details will only be held for 24 hours
Please e-mail and confirm you intend on making the payment if it is over the weekend or a Public holiday.
Do you stock all the items on your website
Yes we do, our POS and ecommerce system allows us to only display items we have in stock. Once an item is completely sold out you will see it is 'Out of Stock' until we have more back in, or it is discontinued or no longer stocked. Please contact us if you are waiting for an item as we may have stock that has just arrived, but is waiting to be entered into the system.
Can I add products to my order after I have committed and paid
Of course you can, providing the order hasn't been shipped already, just contact us as soon as possible.
If you have paid through eWay you have a few options
1. Contact us with either your Credit Card Details so we can manually charge your Card in Store
2. Contact us and we can send you a PayPal request for Payment.
With all these please contact us first to ensure your Order hasn't already been shipped.
How long before I get my Order
We ship orders every business day, most orders leave our warehouse within a few hours of you placing your order, if placed before approx. 12noon (somedays later).
Your parcel will leave from the post code 2640 or 2641, orders should arrive between 1 and 10 days depending on your location and Australia Post in Australia.
Can I return or Exchange an Item Return for Refund
If you would like to return an item please contact us within 7 days of receiving your package so we can give you the correct address and procedure to return the item to.
Once we receive the item and it is in the same condition as we sent it, including no pet hair we will refund the money for the product only (Shipping is not refunded), refunds are made to the same payment type that the purchase was made, for example if you paid via Paypal refunds will be via Paypal. Return for Exchange
If you want to exchange your item for a different size, colour or product please contact us first, any products sent back without our prior knowledge and without a prepaid satchel enclosed for the return of an item, will automatically be refunded.
If we have made a mistake and sent an item wrong we will cover all costs.
Items sent back dirty, with fur on them, without packaging etc, will be sent straight back to you RTS, where you can then rectify and send back to us for the refund/exchange, sorry but we have had some pretty disgusting items returned recently and have had to bin them, and that is not fair on us.
What is a CVV Number
CVV is an anti-fraud security feature to help verify that you are in possession of your credit card. For Visa/MasterCard, the three-digit CVV number is printed on the signature panel on the back of the card immediately after the card's account number, it is the last three numbers.
Trouble logging in or creating an account
If you have any problems logging in or creating an account, please check you have an updated version of your Browser and also clear your cookies and try again.
Remember if you have created an account and at any stage you have to log-out of the site, your order is saved and waiting for you when you log back in, you'll love this feature if you lead a busy life
Lastly a word about images and descriptions on our Site
Any image, description etc found to have been copied without permission and used on another site including those such as eBay, will be asked nicely to be removed and if not then further action will be taken.